Customer Loyalty Programs Service Department
Executive-level loyalty architecture and engagement solutions from Brand Union, led by Cynthia Crosby, MBA — designed to elevate customer retention, engagement, and brand growth.
Department Services Overview
The Customer Loyalty Programs Service Department provides comprehensive, executive-grade solutions for organizations seeking to build, manage, and optimize loyalty ecosystems. Each service tier is designed to align with corporate goals, customer engagement strategies, and measurable growth outcomes.
Service Pricing Structure
Pricing is structured to reflect the depth of strategic engagement, operational management, and executive oversight required for each client’s loyalty program.
| Service Tier | Description | Monthly Rate | Annual Package |
|---|---|---|---|
| Tier 1 — Strategic Foundation | Development of loyalty program blueprint, tier structure, and reward architecture. Includes initial data analysis and customer segmentation. | $25,000 | $300,000 |
| Tier 2 — Executive Program Management | Full program build-out with monthly management, reporting, and optimization. Includes customer engagement design, communication flows, and analytics dashboards. | $100,000 | $1,200,000 |
| Tier 3 — Corporate Partnership & Retainer | Comprehensive loyalty department outsourcing with executive oversight, strategic innovation, and quarterly performance reviews. | $250,000 | $3,000,000 |
| Tier 4 — Enterprise Custom Program | Fully customized loyalty ecosystem with integrated CRM, AI analytics, and multi-brand scalability. Includes dedicated account director and support team. | Custom Quote | Starting at $5,000,000 |
Additional Services
- Customer Data & Insights Reporting — $15,000/month
- VIP & Elite Experience Design — $20,000/month
- Reward Partnership Development — $10,000/month
- Compliance & Operations Management — $12,000/month
- Quarterly Executive Consultation — $25,000/session
Enrollment & Consultation
To begin your engagement with the Customer Loyalty Programs Service Department, complete the Client Onboarding Form and schedule a consultation with our executive team. We’ll assess your brand’s current customer engagement model and design a loyalty strategy tailored to your growth objectives.
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